Maximo Applications 4 of 5 archived
| **Application** | **Description** | | --- | --- | | Service Level Agreements | A service level agreement (SLA) is most commonly applied to a type of ticket or work order. An SLA can have multiple commitments and when applied to a ticket or work order these create target dates. An escalation can be set-up to monitor progress against the commitment and send out notifications as the target date app
| **Application** | **Description** |
| --- | --- |
| Service Level Agreements | A service level agreement (SLA) is most commonly applied to a type of ticket or work order. An SLA can have multiple commitments and when applied to a ticket or work order these create target dates. An escalation can be set-up to monitor progress against the commitment and send out notifications as the target date app