GENERAL · GOTCHA

Overview: Troubleshooting

Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with your IBM® software, the troubleshooting process begins as soon as you ask yourself, "what happened?" A basic troubleshooting strategy at a high level involves:

Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with your IBM® software, the troubleshooting process begins as soon as you ask yourself, "what happened?" A basic troubleshooting strategy at a high level involves: