Service Level Agreements 2 – Applying a Single SLA
This is the second article in the series on Service Level Agreements. In this article we look at the filter criteria and matching process when applying a single SLA to a Service Request (SR). You can find the first article where we manually applied SLA 1029 to Service Request 1307 here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/
This is the second article in the series on Service Level Agreements. In this article we look at the filter criteria and matching process when applying a single SLA to a Service Request (SR). You can find the first article where we manually applied SLA 1029 to Service Request 1307 here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/