Service Level Agreements 3 – Applying Multiple SLAs
- Introduced SLAs and showed how you could manually apply them to a Service Request. You can find the article here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/ - Discussed the SLA filter criteria and matching process that applies a single SLA to a Service Request. You can find the article here: http://maximosecrets.com/2021/11/08/service-level-agreements-2-apply
- Introduced SLAs and showed how you could manually apply them to a Service Request. You can find the article here: http://maximosecrets.com/2021/11/08/service-level-agreements-1-an-introduction/
- Discussed the SLA filter criteria and matching process that applies a single SLA to a Service Request. You can find the article here: http://maximosecrets.com/2021/11/08/service-level-agreements-2-apply